Thank you for choosing EcoEarth for your LED lighting needs. We take pride in providing high-quality products, and we stand behind their performance with our warranty policy. If you believe that your product is experiencing a manufacturing defect and would like to claim your warranty, please follow the steps below:
Step 1: Gather the Required Information
Before initiating the warranty claim process, please ensure that you have the following information and documents ready:
- A video or photos clearly showing the issue with the product
- A copy of the purchase bill or receipt
Step 2: Contact Us
To initiate your warranty claim, please send the video or photos of the product along with the purchase bill to our dedicated email address: dm@ecoearth.ind.in. Alternatively, you can also send the information via WhatsApp to +91 98738 78808.
Step 3: Evaluation and Resolution
Once we receive your warranty claim, our team will carefully evaluate the provided information and assess the manufacturing defect. We may require additional details or clarification during this process.
If your claim is approved, we will provide you with further instructions on how to proceed with the warranty resolution. This may include options such as product replacement, repair, depending on the nature of the defect and the availability of the product.
Step 4: Warranty Resolution
Upon approval of your warranty claim, we will work diligently to resolve the issue in a timely manner. Our goal is to ensure your satisfaction and provide a seamless warranty experience.
Please note that warranty claims will only be accepted for products that exhibit manufacturing defects. Damages caused by improper handling, installation, or usage outside of the product's specifications may not be covered under the warranty.
If you have any questions or require further assistance regarding the warranty claim process, please don't hesitate to reach out to us at care@ecoearth.ind.in or call our Customer Care at +91 87507 12345.
Thank you for choosing EcoEarth. We appreciate your trust in our products and look forward to resolving your warranty claim efficiently.