Do the shipping charges vary based on the number of items purchased or the weight of the order?
The shipping charges vary irrespective of the weight and order size.
How long will it take to receive the ordered products?
We process and ship every order within 24 working hours. Your order will be delivered within 4-8 business days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility.
For international shipping, the average delivery time is 7-10 business days depending on the country of residence.
What should be done if my package has been opened or seems tampered with?
It is a red flag! If the package has been opened or tampered with, do not accept the shipment. Please inform our Customer Care team via phone at +91 8750712345 or via email at care@ecoearth.ind.in, and we will guide you on placing a new order.
Which delivery partners are you associated with?
For shipping in India, our courier partners are ShipRocket, Xpressbees, Delhivery, Ecom Express, Ecom Express Reverse, Shadowfax, DHL, Ekart Logistics, DTDC, Amazon Shipping, and Kerry Indev.
All international orders are sent through DHL.
How do international duties and taxes work?
Customs or import duties are levied only after the parcel reaches its destination, and these charges are payable by the recipient. Unfortunately, EcoEarth Electric Pvt. Ltd. has no control over these charges and cannot provide information on the cost as it varies from country to country.